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S24 ultra.

(Topic created on: 28-10-2024 01:42 PM)
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I have this problem too

carlycalton
Explorer
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I dropped my phone while I was abroad on vacation. I came back and took it to Samsung, but they gave me a late date. Then, I decided to take it to my bank's insurance. They fixed my phone, but the camera is bad now. It freezes when I open Facebook, keeps deleting phone numbers, and can't send pictures as they are. It's sending them as documents, and most people I'm sending pictures to can't open them. I restarted it, but it's still the same.
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AndrewL
Moderator
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@carlycalton: Do you know if your banks insurance used an authorised Samsung Service Centre or repair service to fix your S24 Ultra? 3rd party services aren't guaranteed to use genuine parts, and this can lead to performance issues if the device is not returned to its default specifications. 

Which app are you using to send pictures to your contacts? Are you able to describe in further detail the issues that you're experiencing with the camera? 

For your Facebook issue, please try heading to Settings > Apps > Facebook > Force stop > Storage > Clear cache. I also recommend checking the Google Play Store for any updates which might address the performance issues you're having.

Are phone numbers disappearing from your Contacts app? If so, where are your contacts currently saved? 

carlycalton
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I'm using WhatsApp and Gmail to send pictures. I saved my picture in Google contacts
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