S24 Ultra washed out colours

[popmaster109]

Hello,, I've just received my S24 Ultra and compared to my S21 Ultra the colours on the S24 Ultra are washed out and not as Saturated?, I've adjusted all the display settings and still cannot get the colours to match the older S21 Ultra, I've contact samsung uk customer service they went through Smart Tutor and couldn't find anything amiss has anyone else found this to be the same on their S24 ultra? I'm not sure if Samsung UK are aware of this issue? And whether a software update will solve it?, I suspect it's the new Gorilla glass amour glass which is anti-reflective which is great but not at the expense of colour, I'm seriously considering returning the S24 ultra and keeping my S21 Ultra 

[Madmaus]

I just follow this and it actually made things a lot better. 

https://www.reddit.com/r/S24Ultra/s/Y7lbxYSOzZ

Maybe not for all but for me it definitely made vivid setting actually do something with the screen.

But it's still way less then my A54 so maybe my head is making it up that it made an difference.

[The-Turk]

Some guy said that wiping cache fixed their grainy display although we have to take their word for it. That could give one some hope. If it doesn't get fixed we all oughta seek replacements.

[Bambatron]

I don't trust one guy reports, even if he is telling the truth.

[London2tim]

So - launch day is here - no update in sight - not holding my breath anymore - am sure it will come eventually but will it be fixing it - who knows, clearly is more serious issue if they dont have a timeline and they're brushing it under the carpets that is the way they intended to be (the screen that is) - if anyone gets the update - please can you post here!!!

[Bright Light]

Indeed no update yet, although I guess we still have a good few hours, but sadly not holding out much hope.

And no true acknowledgement from Samsung, only a few support people saying a fix is on the way, whilst others have said this is an intended feature.

I'm from the UK and now had my phone over a week, so really only have another day or two before I need to return it as my trade in needs to reach them in 14 days max.

I've had the S7, S10+, S22 ultra / S23 ultra and never been so disappointed about any phone in my life. I'm still using my S23 as I hate the current screen so much on this.

[Damian667]

they gives to as washed out collors and they saying this is better more natural.... wtf why they didnt live it to as to decide what is better for as, we still can turn vivid or natural, whatever we want. It was always option.

For me bigger problem than collors is a brightness , phone should be brighter about  1000 nits from s23 but is 30% darker!

[Ultrakameha]

Your phone doesn't have to reach them in 14 days... you just have to submit your return  before 14 days. So if by day 13 you drop your phone off to ups..you should be fine.

[Bedr0ss]

After many test I have found out that these settings are the best currently for best colors.

Also :

Extra dim off, adaptative brightness off, extra brightness on, adaptative tone and visual confort off

Let me know if it made the experience better for you

[gambiting]

Yeah exactly - by law in the UK you have 14 days to inform the seller that you will be returning the product, then another 14 days to actually send it back.

But I know what they mean - the trade in phone *does* have to reach Samsung back within 14 days. So right now a lot of us are in a situation where if we intend to keep the S24 we should be sending our trade ins back.

[Stefan__M]

yup.. i use these settings as well.. only i've set the white balance slider all the way to the left. And i set the contrast to high in developer options.

to be honest.. the more and more i use the phone, in a normal way.. without comparing all the time.. the more i like it and it becomes a non issue.

somehow, the extra brightness toggle makes everything crisp and clear again. 

don't get me wrong.. i would like a little more saturation and i hope an update will come.. but with these settings, i like the phone and not going to send it back!