25-02-2024 08:30 AM
Solved! Go to Solution.
25-02-2024 09:06 AM
Hi @Jab7865
Did you try clearing the cache of the app and/or cache partition?
Check this page for clearing cache and cache partition.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
25-02-2024 09:06 AM
Hi @Jab7865
Did you try clearing the cache of the app and/or cache partition?
Check this page for clearing cache and cache partition.
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
25-02-2024 10:02 AM
@Jab7865: Further to above, after wiping the cache partition of your device, please try heading to the Phone app > Tap the 3 dots in the top right > Settings > Call display while using apps > Select 'Full screen' > Keep calls in pop-up > Off.
If the issue persists, please can you confirm if you're using a particular app when the calls come through? Does the issue still occur when the phone is in an idle state? As a workaround, you may wish to head to the Call settings > Answering and ending calls > Press Volume up to answer calls > On, as this should hopefully allow you to connect the call without the on-screen prompt.
25-02-2024 01:11 PM
25-02-2024 01:14 PM
25-02-2024 01:16 PM