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S24 Ultra Ultrawide camera error

(Topic created on: 06-03-2024 08:43 PM)
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Stanbbit
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Hello everyone, it's only been 2 week since I got my hands on my brand new pre-ordered s24 ultra and I'm already in for a treat. 

 

So, last Sunday everything was good but after March 4th update ( it could be a different reason) , whenever I switch to ultrawide angle my camera gives camera error or lags. I sometime see rgb lines going across all the screen while changing zoom from 1x to 0.6x.

 

On reddit, there is an issue similar to changing 3x to 5x . 

 

I don't know what to do. I really don't want the support to open this one so early.

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4 REPLIES 4
UNKNOWNUSERNAME
Samsung Members Star ★
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Id contact samsung and ask for a replacement, but before you do this use the diagnostic tool in the members app, also try to dial *#0*# in phone.
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Stanbbit
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The problem is my camera is working fine except when I switch to ultrawide and that's why it's not showing in diagnostic.  Thanks though. Do u know how can I ask for replacement 

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Rasoul hosseini
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 من هم این مشکل را دارم آیا با آپدیت وان یو ای ۷ درست میشود

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Rasoul hosseini
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آیا مشکل شما حل شده است چیکار کردید مرا راهنمایی کنید

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