S24 ultra hasn't got the one UI 8 update, why?

[MFdoomed]

I live in the UK, and have a S24 ultra, a few days ago, the longly anticipated by me One Ui 8 rolled out for the s24 ultra in Europe, UK included. But my phone hasn't got the update. And im not sure its even updated to the newest one ui 7 update, but it doesnt give me the option to update it. What can I do? 

[Piper123]

Sorry but we have conflicting info here.

Bought from CPW
Bought from Amazon

What's the correct version

[MFdoomed]

I bought it from amazon. BUT, when you look into the Software version, it shows that it is from carphone warehouse originally. Do obviously, phone came originally from Carphone warehouse, sold it to a samsung and they put it on amazon as a refurb, and then I bought it from said amazon.

[Piper123]

Ok so would be helpful when asking for help that you give the full story.

I would suggest getting a free O2 PAYG SIM (or you can buy them from supermarkets for 49p or 99p).

Turn WiFi off.
Take current SIM out
Pop O2 SIM in
Let it connect to 4g / 5g then wait a few minutes
Turn WiFi back on

Try to update

Settings
Software update

See if that fixes the issue. If it does, there may be multiple updates to be uploaded which need to be done one at a time.

Once all done (assuming it works) then you can now pop your three SIM back in.

[MFdoomed]

Alright thank you!

[RevengeOneUI]

What phone do you have

[Nicknameisntavailabl]

S24 ultra
A replacement from insurance company

[RevengeOneUI]

Have you tried updating through smart switch?

[Nicknameisntavailabl]

Yes still the same

[MFdoomed]

After all this time, just popped an O2 sim in. And it hasn't worked