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S24 ultra hasn't got the one UI 8 update, why?

(Topic created on: a week ago)
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MFdoomed
Apprentice
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I live in the UK, and have a S24 ultra, a few days ago, the longly anticipated by me One Ui 8 rolled out for the s24 ultra in Europe, UK included. But my phone hasn't got the update. And im not sure its even updated to the newest one ui 7 update, but it doesnt give me the option to update it. What can I do? 
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37 REPLIES 37
MFdoomed
Apprentice
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Oh right.. but my phone comes from Carphone warehouse and my sim is from three 😂 so how does that work??
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Tourbillon De La Vie
Samsung Members Star ★★
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How was the phone bought from cpw? As brand new or refurbished/returned/reconditioned
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MFdoomed
Apprentice
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Bought it from amazon as refurbished
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Tourbillon De La Vie
Samsung Members Star ★★
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You can try O2 sim and see if it picks up the update. If not only manual update using Odin remains. How it's done is out of scope for these forums
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MFdoomed
Apprentice
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I know how to do odin, but sounds good
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MNas04
Samsung Members Star ★
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Give it a few days or weeks. As updates are usually rolled out in batches. That's all i can say really.
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MFdoomed
Apprentice
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Ok thanks
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Joeeye
Legend
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I'm confused here. You said you bought your phone from Carphone Warehouse, however you also stated it was refurbished from Amazon. So which is it?
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MFdoomed
Apprentice
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I dont know lol, i bought it from amazon refurbished but my software version shows carphone warehouse
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Joeeye
Legend
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It's both then. But it simply means the previous owner bought it from there with 02 as it's carrier. In this case, you might try get an O2 SIM and try update your phone when it registers to the network. This might allow the updates on your phone.
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