S24 Ultra Front camera

[Members_jJnbhF2]

I've just received my S24 Ultra and bit disappointed with the front camera pic quality.

I've just upgraded from my very reliable S20 Ultra and noticed a big difference in the front camera picture when I take a selfie.

On the S20 the pic is just as it is on the display before clicking, but with the S24 Ultra the pic looks fine on the display but after I take the pic half my face looks warped, like I've suffered a stroke or something.

Please tell me if there is a fix for this as looking to return it now, not worth the money if front camera is not working right.

I've tried a few other camera apps and most did the same using the front camera so cant be software.

Any help would be appreciated

Russel

[Atul H]

Yes, I agree with this issue. The problem is that once the camera detects a human face, it focuses on it and increases the brightness, causing the background image to be completely distorted.

There should be a custom filter that allows us to adjust brightness, sharpness, and other settings, which we can save under our own names. Additionally, we should be able to choose which filter to use with the PHOTO option. The current color filter is ineffective. We need a custom filter where we can save our preferred settings for brightness, contrast, and more, so we can easily use our own filter.

Current samsung default filter for camera is not good.

[Helluvafist]

Anyone else been absolutely blinded by the front facing flash (I didn't even know it had it) and tried to take a selfie in the dark? It told me to hold the camera steady for a few seconds and I figured it was collecting exposure data. Well it wasn't and I'm still seeing stars. I'm seriously smelling a lawsuit. I watched hundreds of videos before upgrading and the s23 didn't have this as far as I know. Not once did the videos, or anything in the settings warn me of this. I thought (when I changed the setting to flash, that it would be a bright screen, that it would just brighten the screen) it would be like Snapchat. But I swear there's a whole flash aperratus that has me still seeing fuzzy an hour later. How do I change or fix this!?!?

[Atul H]

It seems Samsung doesn't address customer complaints. Some of my friends were planning to buy the Samsung S24 Ultra, but I advised them not to because of many unresolved issues. They ended up buying iPhones instead. Now,  I always tell my friends to avoid Samsung.

[Members_BMZNQER]

I have the same problem. When ever i take a selfie picture one side of my Face looks paralazed.

[Atul H]

Actually, Samsung is currently paralyzed, and we don't know when it will recover.

[Teresa Pollifrone]

Hello yes I have it happened to me just as it to you I was in the dark and I just wanted to test the camera because it's laggy and blurry so I thought I'd take some shots. Little did I know it was in selfie mode. When I clicked it the light absolutely blinded me to the point of extreme pain. 4 days later I'm still in pain with weeping eyes. I went to the optometrist who advised I had scarring in the eye I told her what happened and asked her to send results to my dr.  Also everytime I take photos of the kids with flash they shut they're eyes because flash hurts them also it goes on for ages. I'm not going to let this slide. Also the whole phone lights up on selfie mode with the brightest and weirdest light it also felt like my skin was on fire.

[SereneH]

Hi @Teresa Pollifrone , if you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and I or one of the other mods will be able to get this escalated for you.  

Solved: How to send a private message on the Samsung Community - Samsung Community

[Deepak_ace]

Recently purchased s24 ultra selfie image before and after clicking is totally different after applying smoothness fix this issue as soon as possible

[IowaRiver26]

Samsung really need to fix the selfie camera! It's terrible, I like everything else about this phone except the selfie camera, I'm about to exchange it for a Pixel 9 Pro XL. I'm just on here to see if they're making any announcements on giving a fix first. Why can't they just make the s24 Ultra selfie camera just like the s20? S20 selfies were perfect without doing anything to them - so please Samsung if you see this, just copy&paste whatever codes you have for s20 selfie front camera and just paste it on for the s24...lots of people are returning s24 because selfies are horrible, in this day and age of social media where it matters!

[Teresa Pollifrone]

I'm still blind from it. With this phone taking a selfie at night are a thing of the past unless you want your face all scrunched up and retinas burnt