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S24 Ultra Free buds and tag date query

(Topic created on: 28-02-2024 01:28 AM)
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I have this problem too

AlexanderJD
First Poster
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Hi, I placed an order for the S24 Ultra with ID Mobile on the 27th but they took so long to process the payment that it went past midnight on the 27th, and my invoice shows does the date the order was made is the 28th.

 

Does this mean my claim will be rejected?

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BandOfBrothers
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The claim start date and end date are set by Samsung as well is the participating retailer ,so if a person falls outside ot those dates then the promotional items wouldn't be available @AlexanderJD 

From https://samsungoffers.claims/sam/galaxylaunchoffer/en-GB 

*Purchase a qualifying Samsung Galaxy S24, S24+ or S24 Ultra between 31/01/2024 - 27/02/2024 from a participating retailer. Claim Samsung Galaxy Buds2 Pro in graphite and a SmartTag2 in black within 30 days of purchase. UK/ROI/CI and IOM 18+ only. Full Terms & Conditions apply. "

If you placed the sale on the 27th of February then that date really should be on their systems. 

Have a word with your retailer is my suggestion to clarify. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "