S24 Ultra Display problem (Compared with another s24 ultra)

[imepicjulius]

Hello!

I've recently bought this phone and the quality of the display is bad. First I thought that all were the same since I've had a conversation with an online agent here and he said that this is how the phone is supposed to be, but when I went to the store and compared to another s24ultra, my phone display was looking different, lack of brightness and worse gradients banding. (I've used the same settings, all of them. Last Android update on both phones).

What should I do ? Can I get a replacement ? I don't want to send the phone in service since I've paid the money for a new phone, not for a refurbished one.  Also I don't want to get my money back since now the black friday has passed and my options are not the same. I've also lost my vouchers and wasted my time to set up this phone. I just want to have this phone new and 100% functional so I can end this unlucky story.

Thank you!

[imepicjulius]

 My phone is in the left, same settings. Even the guy from the samsung store said that something is weird, but he told me that ha can not help me since the online and the physical are not linked together.

[lminvti]

Hi there 👋 and welcome.

My first question whould be Where did you bought this phone from?

[BandOfBrothers]

Hi @imepicjulius 

It's my understanding thatvrhe displays can be slightly different due to the calibration made and from which production area theyvwere assembled. 

[imepicjulius]

Hello! I bought it from the samsung's online store (Romania).

[imepicjulius]

This is not a slight difference. It only looks slight in the photo, but it looks worse in reality.

[lminvti]

I agree with @BandOfBrothers it could be due to calibration if you bought it from Samsung and you feel like somethings is off you can book an repair. Also you can open phones dialer type *#0*# to check colour pallet etc.

[imepicjulius]

Just compared it with other 2 new phones and mine still looks very bad.

[lminvti]

Was it refurbished by any chance?

[GoanGeek]

Hi.

I have had mine from since preorder and don't the colour banding ( mostly on grey backgrounds) which I am kinda used now as it doesn't happen on all the time ( only grey colour and certain time like videos with grey backgrounds etc.)

Some people have had issues with screen grain under again certain conditions (low light and dark mode etc)

Basically the newer antiglare screen on the s24 ultra is built differently so unless it's really bad and affecting your use of the phone ai wouldn't bother.

The colour difference between the the two devices is not something to worry about.