S24 ultra display fix/ refund?

[Ollies24]

Had my s24 ultra nearly a week and really enjoying the phone (got the green colour which is great in person). 

The display is so bad though; looks noticeably worse than even my z flip3 I came from and, although I usually prefer a more natural profile, it's really dull and washed out no matter what settings I use - photos taken on the phone even look awfuI on the display but better when sent to zflip or MacBook and just reading text is fatiguing.

I know there are tonnes of posts already but seems to be mixed messages as to whether a fix is due?? Approaching the end of my return window so will definitely send back and switch to s23 ultra if Samsung are trying to claim there isn't an issue? 😞

[BandOfBrothers]

@Ollies24 have a look at some of those threads as there are certain functions to turn off that some say improve the display. 

[Ollies24]

Thanks for reply, I've read through lots of other threads here and played around with eye comfort/ adaptive settings etc but still very dull and grainy. Going to return phone before 14 days runs out

[FuriousK]

There are conflicting statements from various Samsung reps now.  

- that there's a fix coming

vs

- that it's intended that Vivid isn't Vivid anymore and won't be fixed.

That's the problem.

[Trixy83]

Agree with you. I sent a message to support and got a reply saying there is no issue with vivid vs natural mode. They asked me to send screen shots which I did showing the stock pics on natural, vivid with rgb all the way up and all the way down - all pics looking exactly the same. I was told that's just how it's supposed to look. Then I see others getting a totally different reply so honestly have no idea!

[Ollies24]

Thank you! Yes, this is the problem - would love to just wait for a software update but because answers are so conflicting, what happens when we all get past our return windows and they decide it's actually as intended?

[Ollies24]

Tech support are saying this so doesn't sound great

[TheDenny]

Surely if it is a fault we can ask for a replacement or refund under the warranty period instead of feeling rushed to return the device during the cooling off period?

[Ollies24]

You'd hope so but after chatting with support I'm going to return mine - they said there isn't a fault and it's about customer preferences so doesn't bode well at all once the 14 days is up!

[TheDenny]

It doesn't make sense. If Samsung say it isn't a fault than it should hopefully be a software issue that should be rectified with an update