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S24 Ultra charging issue

(Topic created on: 08-02-2024 09:55 AM)
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Rwn1
Journeyman
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I've had the s24 ultra for a few weeks now the battery life is good i haven't had issues with that so far. I typically use an acefast wire that tells me the charging input for whatever device and when i charge my phone it ranges between 15w and 30w until it reaches full. a few days ago i noticed it was stuck at 8w and wouldnt go above that and the phone wasn't charging well i think it charged maybe 5% at most in half an hour or an hour. i tried different wires (not acefast) and had the same issue then i used that acefast wire on another device and it charged that normally. when i woke up i tried again to charge the phone and had the same issue. restarting the phone seemed to remedy it since it went back to charging regularly after that. it happened again today. both times it happened the phone was around 40% when this was happening not sure if that's a coincidence or a pattern.

i don't know if this means the phone or battery is faulty. i don't want to wait too long until past the point i can return the phone if there is a fault. i also plan to keep this phone for the next few years i don't want to have to deal with this on a regular basis from past experiences any issues i've had with devices only get so much worse with time i'd rather not have to deal with this especially if it gets worse over the next few years. 

43 REPLIES 43
harpreet_kaur
Student
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Im having charging issues too. Using a samsung cable but a normal 45 w plug...regardlessly this should not happen. Have to restart the phone to charge normal.
Ultra21
Explorer
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I have this problem on my S24+. Wireless charging does not solve this problem. The wireless pad (by Samsung) works fine and the charging light on the pad is on, but the phone won't charge. This problem started happening last night.

valigoku
First Poster
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Is there any solution for this problem with not charging s24 ultra??
James0290
Apprentice
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Also same fault has happened tonight for me. Phone 1 week old. Multiple cables wouldn't charge but would my partners s22. Restarted phone and fixed but for how long. Samsung 25w charger approx 40% battery.

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Latdad
Journeyman
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Yeah same problem is now happening for me since last night. Had this phone about two weeks. Fast Charging and Wireless Charging not working at all. Tried restarting it but still not working. I definitely think it's a software issue.
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Members_mfwdJlU
First Poster
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same issue here, before restarting it was not charging at all
After a reboot and installing the 1st feb update, now i'm able to charge very slow with cable... maybe 8w and a bit faster with wireless charging

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I'm experiencing this issue now

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I've upgraded to the latest software patch (One UI ver 6.1 from March 1, 2024).  I'm still unable to charge with Samsung charger via OEM cables or  wireless charging.

In airplane mode, I'm able to charge as a work-around!  I hope they get this fixed!!!!

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akack
First Poster
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I have this problem to, where my phone charges a few mins then stops charging then continues to do the same again, getting really annoying now, I let it go down to 15 then before bed put in on charge an when I woke up the phone was only at 54 % obviously there must be a charging issue with these phones as my other phone charges probably with the same charger,
jackeb
Pioneer
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I'm having same issues. Started after the first big update and the March 1st hasn't improved the situation.

Some times my phone won't charge at all. Have tried many samsung chargers and cables and top range anker.

Sometimes the charging icon is on all the time even when no charger connected.

I find restarting the phone helps if not charging to get charging working again.

BUT! the charging speed is always a lot slower than it was, it only charges at fast speed, no super fast speed and no option in charging speed settings to select super fast.

Its really inconsistent from day to day.

Have sent error reports no response.

Come on samsung time to roll out another fix and to acknowledge us all about it!!!

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