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Still haven't received update.

(Topic created on: 09-06-2025 11:01 AM)
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Louisee
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I have the s24+ and live in the UK. And still currently do not have the update my phone is on one ui6.1 android version 14 security patch april 2024.
Anybody else having this same issue? 

I have family members who have the S24FE and the S23 ultra and they have already received the update. I have spoken to Samsung and done everything they have suggested from soft reset to a factory reset to using smart switch on a computer to even cleaning the credentials and I still do not have an update as of yet. 
32 REPLIES 32
Tourbillon De La Vie
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Where did you get the phone from. Post a screenshot from settings/ about phone/software information /service provider software version 

Louisee
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:smiling-face:1749465083468.jpg
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Tourbillon De La Vie
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And where did you get the phone from?

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Louisee
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Cex in uk
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Louisee
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I also have this image but when going on to the software part there is no update?1749466832882.jpg
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AndrewL
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@Louisee: The 'EUY' section of your Service provider software information suggests that this device was not intended or use inside the UK, which would explain why you are not receiving updates. If you are unable to receive OTA (over the air) updates from your network provider then you may wish to try Smart Switch on a home computer to see if you're able to update the phone in this manner. 

To begin with, please follow the link below, and click on 'How Do I Get Smart Switch On My PC or Mac' to download the relevant version

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S24+ using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.

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Louisee
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Thanks for your comment so where has my phone come from then?

And i have tried smart switch and that didn't work either.
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Glenntech
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Your phone has come from a European country outside of the Euro Zone. Somewhere like Switzerland
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Louisee
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How do I get it to a uk one then can't stand not having the updates the uk has, Considering they are kind of vital.
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