S24 Ultra Basic and Adaptive battery Protection not working.

[popmaster109]

Hello I've tried wired and QI wireless charging for over 10 days and looking at the battery chart both are not working, has anyone experienced the same issue?, if anyone has and has a solution please let me know, Many thanks 

[BandOfBrothers]

Hi @popmaster109 

I have the Samsung Galaxy s²⁴ ' Ultra ' model and this is working fine, however I do not typically have this setting togged On as I'm fine with rhe phone charging to full. 

Try a soft reboot by turning the phone off and on.

And > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

If I can be of any further help then please don't hesitate to ask.  😎 

[Reylob]

Hi @popmaster109 

I have 2 S24 Ultra and both are charging wirelessly on both protection modes.

As well as clearing the cache partition as suggested by @BandOfBrothers, you could also try booting the phone in safe mode and see if it works as expected.

This page explains how to boot in safe mode:

https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/

[AndrewL]

@popmaster109: It might be the case that, with 'Protect battery' enabled, your graph will show a full charge as it recognises 85% as the maximum charge amount, if that makes sense. Next time you charge your device, make a note of the battery percentage on screen, or check the Status bar in the top right. To ensure you're set up to do this, please head to Settings > Battery  > Charging settings > Show charging information > Back > Show battery percentage > On.

[DerLenzer]

Im having same issue. I am using the 24 ultra with the watch 5 pro. On my flip 4 it instantly recognized to load to full 100% while sleeping and else just to 85% but here it just loads to full 100% wired or wireless and in all battery protection modes. I rebooted the device a few times by now but the battery protection is not working at all... 

[BandOfBrothers]

Have you performed the Clear cache Files procedure @DerLenzer 

[DerLenzer]

Yes i did

[PureMAD4]

It's not working on my s24 Ultra either I've cleared the cache but still nothing. I have adaptive selected but it still just charges to 100

[GregGeo12345]

I have the same problem with my S24 Ultra.  The graph shows it goes right to 100% on the Basic Battery Protection setting and stays there.  It is supposed to drop to 95% and then back to 100%.  It does not.

[PureMAD4]

Mines started to work now after the updates. It does have to learn your charging patterns too