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S24 plus work profile app has a delay

(Topic created on: 13-02-2024 02:34 PM)
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erosq
First Poster
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I'm experiencing a delay when pressing back on any work profile app like outlook, teams, onedrive. I upgraded from s22 plus to s24 plus, I never experience this on my s22 before. Just wondering if the work profile is not yet optimize on s24 plus or all s24 series. The delay is between 1 to 2 seconds delay, when I press the back on the app itself there is no delay but when I do the back gesture there is a delay. My setup is swipe gesture.

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BigWaveDave
Student
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Same problem from the beginning. Bug reports are no help. 3 second delay on back function in work profile on really any app. I have found it's related to Swiftkey keyboard installed in the work profile. Use Samsung keyboard and the problem disappears. I'm a long time SwiftKey user so switching to Samsung is not a good solution for me.

Alternatively, open Outlook, and open the search to open the keyboard. Back out and back works fine for a bit. 

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13 REPLIES 13
nimitwalia
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I am experiencing the same issue on my s23 ultra running one ui 6.1. Please help 

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BigWaveDave
Student
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Same problem from the beginning. Bug reports are no help. 3 second delay on back function in work profile on really any app. I have found it's related to Swiftkey keyboard installed in the work profile. Use Samsung keyboard and the problem disappears. I'm a long time SwiftKey user so switching to Samsung is not a good solution for me.

Alternatively, open Outlook, and open the search to open the keyboard. Back out and back works fine for a bit. 

Omega222
Student
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omg I have this same issue and it's been plaguing me for months.s24 ultra

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BigWaveDave
Student
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May have solved this lag with Swiftkey.  It seems Swiftkey installs on the Work Profile with battery usage optimized.  I think it installed on the Personal Profile and asked to be unrestricted.  I realized that the 3 second lag was always when the keyboard was not showing (i.e. running or maybe not in the background). I checked to make it unrestricted and I have not had a lag since.  If I have problems I will update this.

Pratik_193
Student
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@BigWaveDave - you are awesome! this bug was getting in my nerves. Had formatted my phone, went to service center, raised a ticket with my IT.. nothing helped.!

Pratik_193
Student
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this also fixes the issue!!! Thanks a ton Bro

Members_yn38HK0
Student
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Wow. Thank you! 

Members_9jZlabP
First Poster
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whoa, that was a not-so-easy one! Kudos you figured it - I was desperate lkg for a solution, but no other forum or Samsung support could figure it out. Didn't reckon that on top of working profile and MS profile apps like Outlook or MS Teams I had to traced it down to the keyboard app! You solved my issue as well > thank you so much! - and shame on MS..

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Rapdactyl
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Oh my gorb I can't believe this worked, I would've NEVER figured it out. This has been bothering me for weeks!! Thank you so much! ❤️

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