Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

S24 keeps kicking me out of photo editor...?

(Topic created on: 23-12-2024 04:03 PM)
176 Views
StonerDaddy97
Student
Options

Hello I keep having this problem when trying to edit a photo of mine i never had this problem with my old samgsung phones I don't know why this one keeps doing it... I searched everywhere online found nothing of the sort of anyone else dealing with this problem that or it isn't spoken out about yet.. Well here it is I cannot for the life of me use photo editor cause about 5 mins into it just kicks me out and I loose my progress... Any fix for this? I tried clearing cache and this is a new phone so I don't know why it's so utterly buggy....

0 Likes
2 REPLIES 2
Tourbillon De La Vie
Samsung Members Star ★
Options

Any photo or just a particular one? 

AndrewL
Moderator
Moderator
Options

@StonerDaddy97: Does the issue occur while you are performing a particular action inside the editing suite, or is it random? Also, does the app close, or are you returned to the Gallery? 

You mentioned that you had cleared the cache, but you may wish to try this again by heading to Settings > Apps > Gallery > Force stop > Storage > Clear cache. Now, press and hold the Volume Down and Power buttons for around 10 seconds until the phone restarts, as this will perform a Soft Reset and resolve any software issues which might be a contributing factor.