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Random lock screen

(Topic created on: 14-11-2024 03:51 PM)
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GillM
Journeyman
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I bought a new s24fe this week. I've found that sometimes when I open the phone the chrome lock screen appears before I have a chance to do anything. When I tap in my code it disappears. It also randomly appears when I'm looking at other apps. I've cleared the cache and when I do a restart it doesn't do it for a while but then it starts again for no reason. Can anyone help please? 
16 REPLIES 16
lminvti
Samsung Members Star ★
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Hi there 👋 and welcome.
Could you provide screenshot of random lock screen by any chance?
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GillM
Journeyman
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I tried but a note appeared saying that the app doesn't allow screenshots.
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GillM
Journeyman
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Actually, I've realised that it's Google not chrome.
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lminvti
Samsung Members Star ★
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Can you describe more about random Google lock screen does it appear when you try to unlock you phone and dissappear when you type your pin or its like Google search looking thing? As without screenshot it's hard to tell if it's an app causing it or its setting you need to change
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GillM
Journeyman
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OK, I unlock my phone and the Google lock screen then appears, so I can't tap on any of my app icons until I unlock Google then Google doesn't actually open, it just disappears and I'm able to see my app icons. I'm sorry but I don't know how to attach a photo to this site.
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lminvti
Samsung Members Star ★
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If you want to add picture you can press reply or just press + button as shown in picture 1731592083115.jpg
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GillM
Journeyman
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That's what appears1731598980470.jpg
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lminvti
Samsung Members Star ★
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Do you have app called norton 360?
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GillM
Journeyman
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I do, I've had it for a few years
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