Problems with the phone

[metop]

I spent two hours on the phone with sky mobile so I could return the phone and they gave me another one for the same monthly price and they simply don't want to offer me the same price they say the offer no longer exists, when I'm in my first days and the phone has problems

[Glenntech]

If you let us know what problems you are experiencing.
Possibly someone here can assist with sorting it out.
Though the Sky account issues, you will have to deal with them

[metop]

they don't want to give me another phone for the same monthly price they say they no longer have that offer when the phone has problems

[BandOfBrothers]

You're going to need to persevere with Sky mobile unfortunately however if they say no then you'd need to raise a complaint if you feel that's the next step @metop 

[Piper123]

Offers and promotions change all the time.

It may be worth trying again with Sky but if they are absolutely adamant then there isn't much you can do. If the offers have ended, they've ended.

[PaulM1]

Hi, @metop. Just to add to what has already been advised, while a retailer and/or mobile provider will be bound by its own processes/available offers, we'd be happy to assist you with getting your S24 Ultra functioning as brilliantly as we'd expect. This might save you some inconvenience, too.

Please can you let us know what specific problems you've had with the phone and what you've tried thus far?

[metop]

facial unlock does not work at night, screen burns during video calls

[PaulM1]

Thanks for confirming that. 

Have you toggled the Brighten screen option on to see if this helps with nighttime visibility?

To do this, you'd just need to go to Settings > Security and privacy > Biometrics > Face recognition > Brighten screen (ensure this is toggled ON).

Please let me know whether this helps bolster the performance of facial recognition when it's darker, @metop.

With regard to the screen burns, I might be misunderstanding this. Do you mean that the display gets hot during video calls? If so, please can you confirm which app(s) you're using when this occurs?

[metop]

The first thing i did is the same thing, second One on WhatsApp and Messenger video call show screen burn

[PaulM1]

Yes, the Face recognition will work optimally when there is some light and may not work as expected when you're in a completely dark environment (e.g. where there are no light sources at all). I appreciate that you didn't specify this, but just wanted to address the possibility.

With regard to the image retention from those apps (as I understand it), are you able to upload a photo showing this?