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Signal problem

(Topic created on: 2 weeks ago)
190 Views
andyh1982
Apprentice
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I have full signal bars on my phone but yet it says emergency calls only. Help me

11 REPLIES 11
johnz237
SuperStar
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Hi! Welcome to the Samsung Members community!

Signal bars are weird. Signal is related to your provider, not the device. *99% of the time

Search on Google if your SIM provider is having network issues, or contact them directly.

Troubleshooting may also help:
* Restart device
* Take the SIM out and ensure it is free from debris
* Settings > General > Reset > Mobile data-related settings.

Also, be sure to go to the Samsung Members app > Support > Diagnostics. Does it show an error? If so, contact Samsung Support.
andyh1982
Apprentice
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I have done all the tests. Put Sim I'm another phone and works fine
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Piper123
Samsung Members Star ★
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Where did you buy your device from?

Could it have been blacklisted?
S24 Ultra
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andyh1982
Apprentice
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I purchased it from amazon
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Piper123
Samsung Members Star ★
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New or refurbished?
S24 Ultra
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andyh1982
Apprentice
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Or it might have been refurbished actually after looking at receipt
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andyh1982
Apprentice
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Refurbished by the look of it
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Piper123
Samsung Members Star ★
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I would check the IMEI against one of the free IMEI online checkers just to see. Have seen this before.....
S24 Ultra
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facu1ty
Helping Hand
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Try sim tray 2 mate 👍🏻
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