Post-update problems

[LynPea]

I only use data on my S24. Very rarely do I.use WiFi due to my circumstances. 

On 19th September my phone updated and since then I can barely access the Internet. 

I don't usually have any problems with just using data on 4g and 5g. I've checked data usage and stopped the silly data warning telling me used all my data. 

Unless there's been a problem with the whole Internet (or with Sky) I can't work out what's wrong. 

But then, with patchy Internet, how would I know?! 

Anyone got any info or advice for me please? 

Lynpea 

[Piper123]

Hey there and welcome to the Samsung UK Community Forum

Sorry to hear of your issues.

You mention the "silly" data warning..... I'm presuming you've checked that your data warning hasn't stopped your data usage? There are two:

Data warning
Data limit

Please check both if you haven't already. If you're on unlimited data you can turn both off.

After that, I would recommend a Reset MOBILE Network Settings be performed followed by a Wipe Partition Cache on your device then do a restart.

You won't lose any data and you network should send your device updated APN's automatically which should update themselves, typically in seconds.

[LynPea]

Hi
Many thanks, I've checked the data warning and limit, but it's hard to see how to switch it off - i think I managed it this morning.
It didn't solve the problem unfortunately.
I'll try the reset mobile network etc next.
I had a lovely Samsung S20+ until last year but it began to have some strange habits. My lock screen always showed battery at 54% and only when swiped would I see the actual battery status. Then it gradually started not reacting when I touched the login button on some apps.
The theory was that my S20+ was 4 years old so I got a new phone.
Data was transferred to my new S24 but it seems the faults lay with the software, not my lovely old phone. So I have all the old problems but in the new phone.
I always wonder if new problems are linked to the old ones.
Sorry to go on a bit, but have you heard of such issues before?
Cheers

[LynPea]

Bizarrely, when i try to click on reset, it does the old thing. It does nothing.
Should I try the second option
Wipe partition Cache ?

[UNKNOWNUSERNAME]

I personally haven't experienced any issues when transferring an old device to a new one, I would recommend a complete reset if the issues still consist after pipers suggestions.

[bikkar]

No Internet can't call or receive any messages after update on 19 September 24.
After resetting every possible setting trying chatbot on samsung website , only works for few hours then again same problem no coverage, it says not registered on network.
Totally hopeless now using my old phone sim and data works Totally fine.
S24+ not a very good experience so far.

[Zdwub]

Post update, on my S24, I have issues with the Wi-Fi. Mobile data is working fine (4G and 5G), but the Wi-Fi is not working at all. My internet connection is good because all my other devices connected to the same Wi-Fi have internet connectivity, but my phone doesn't. I tried to reset the Wi-Fi and Bluetooth settings, but I still have the same issue. Any hints on how to solve this or how to roll back to the previous version?