Hi there, @AntCahill29. If clearing the cache partition of your phone hasn't resolved your issue then we would recommend sending us an Error report.
By sending us an Error report, our software engineers will be able to receive data logs relating to the problem you are experiencing. This data is anonymised and only held for the duration of the investigation of the report.
To do this, please follow the simple steps below:
> Launch the Samsung Members app on your phone. If you do not have this installed, you can download it from the Galaxy Store: https://galaxystore.samsung.com/prepost/000006270410
> Tap on "Support", located on the bottom right of the Members app.
> Scroll down and select "Send feedback", tap the pencil icon, and then "Error reports".
> Choose "Application".
> Make sure that "Send system log data" is ticked to help resolve your question quickly.
> Describe your problem in detail.
> Change "Frequency" to whatever you prefer.
> Tap the Send icon on the top right of the screen.
You can also follow our handy guide, which provides screenshots of the above process: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re...
Please do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes. If you can, please send an Error report as soon as you experience the issue (preferably within 15 minutes, in order for us to get the data that we need).
An expert from the Samsung Members team will respond to your report as quickly as possible. You will find their response in the section titled "Check feedback you've sent" in the Samsung Members app.
