a week ago
I have S24 Ultra 512 Gb bought last year.
Never had any issue. Last week I updated the phone to latest android and One UI.
Since then I am getting moisture error and unable to charge my phone via cable.
I have have cleaned the port thoroughly, I am sure that there is nothing in the port.
After that tried all the possible options available on Internet and offered by Samsung support but still nothing helps.
Does anyone encountered similar issue ? If yes, how did you solve it?
Is there any way I can contact samsung to fix this?
I had been always a samsung user and this is the first time I am really frustrated and would never buy samsung again
a week ago
@afhs3621: I'm sorry to hear that you have encountered this issue. If you haven't done so already, please take a look at the troubleshooting steps in the link below, and let me know if this helps.
a week ago
a week ago
Hi @afhs3621 , welcome to the Samsung Community 😀. In addition to the Troubleshooting provided with charging issues sometimes it can help if you clear the cache partition but no guarantee.
1. Turn off the device.
2. Connect To Computer , other Device or TV USB, Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release both keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.
Otherwise if it can be resolved at the moment and constant wireless charging does not suit would need to get in touch with Support.
Know a few customers have not noticed any debris in charging port but the Samsung Service centre did detect it. Try using a torch and toothpick though.
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
a week ago
Hi AndrewL
I have tried all the options, cleaning, clearing cache, clearing cache in recovery mode, changing cables, restarting in safe mode, restarting many times etc.
Nothing works at all.
I can see that my port is fine. Because it was working before the update. Once I did the update, this error started to appear.
This is definitely coming from the latest oneUI
a week ago
Hi GoanGeek
I have tried all the options, cleaning, clearing cache, clearing cache in recovery mode, changing cables, restarting in safe mode, restarting many times etc.
Nothing works at all.
I can see that my port is fine. Because it was working before the update. Once I did the update, this error started to appear.
This is definitely coming from the latest oneUI
a week ago
Hi James,
First of all thank you 😀
And second, I have already tried this solution too but it wasn't helpful too 😞
a week ago
a week ago
a week ago