Mobile Data Connection issues

[TheBigRed]

Hello All,

I had my s24 ultra in February this year and I am currently on tesco mobile sim only contract.

The issue I have is that I am constantly having issues with not getting any mobile data, either in the city I live or in any city or town when I step foot out of where I live.

I have followed the following troubleshooting steps:

1. Cycled phone on and off

2. Cycled phone through restart 

3. Repeatedly Cycled airplane mode on and off 

4. Sim out / Sim in

5. Sim out / phone off / phone on / Sim back in

6. Switched Sim trays

7. Cycled Sim on and off repeatedly

9. Cycled data networks repeatedly from 5g / 4g etc down to 2g and back

10. Reset data networks, repeatedly 

Has anyone else had any issues similar and has a fix regardless of the network you may be on?

Tesco mobile tech support have not been much help and I'm wondering if I need to somehow rule out the handset but I wouldn't know how to do that.

Any help would be appreciated...👍👍👍

[Tourbillon De La Vie]

Did you try a sim from different provider? Is the phone meant for UK market? 

[TheBigRed]

Hello, thanks for replying.
Yes phone is for the uk market but I haven't tried a sim from a different provider, that would be the last thing to try I think.

[Piper123]

Hey there

For my sins I too have noticed a weakening connectivity in the S24 Ultra. When I got the device in January, worked fine, today at home I need WiFi calling on downstairs. Fine upstairs.

I have Reset Mobile Network Settings and my provider updated the APN but to no avail.

So I do believe this to be a software issue myself......

[TheBigRed]

Thanks for that, I can't believe that'll be easy to get rectified...🤦🏼‍♂️🤦🏼‍♂️

[Piper123]

It'll need a software update from Samsung.......

[TheBigRed]

I hope they push it out soon...👍👍

[Piper123]

Samsung Form Book? Wouldn't hold your breath, depends if they are aware and if enough have raised the issue.

From experience you tell Customer Service and it goes nowhere.

[TheBigRed]

That's what I thought

[Deanbed]

I got my s24 ultra on a Tesco mobile sim in Feb too, I have not had the issues you have. Try going back into the store & mention your issue, I have known the guys in our local Tesco for years & pop in for a natter especially if I am unsure of something on the phone.