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Mobile app crash on android version 14 and One UI 6.1

(Topic created on: 23-02-2024 12:32 PM)
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CArscan_1
Student

‎23-02-2024 12:32 PM

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Our app used to work on android version 13 and UI version 5.1. But its not working now. App crash as soon as we launch it. Please provide some solution.

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8 REPLIES 8
CArscan_1
Student

‎23-02-2024 12:25 PM

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Our app is working fine on android version 13 and One UI 5.1 . But when we upgraded , our app crashes as soon as we launch it. Below are the logs if that's helpful. Please provide some solution.    

@

Logs: 

02-23 12:14:19.228 15790 15790 I SurfaceView@bca1579: onWindowVisibilityChanged(0) true android.view.SurfaceView{bca1579 VFE...... .F....I. 0,0-0,0 #7f050062 app:id/unitySurfaceView} of ViewRootImpl@3801b22[MessagingUnityPlayerActivity]
02-23 12:14:19.244 15790 15790 I SurfaceView@bca1579: windowStopped(false) true android.view.SurfaceView{bca1579 VFE...... .F....ID 0,0-1080,2105 #7f050062 app:id/unitySurfaceView} of ViewRootImpl@3801b22[MessagingUnityPlayerActivity]
02-23 12:14:19.246 15790 15790 I SurfaceView@bca1579: surfaceCreated 1 #8 android.view.SurfaceView{bca1579 VFE...... .F....ID 0,0-1080,2105 #7f050062 app:id/unitySurfaceView}
02-23 12:14:19.246 15790 15790 I SurfaceView@bca1579: surfaceChanged (1080,2105) 1 #8 android.view.SurfaceView{bca1579 VFE...... .F....ID 0,0-1080,2105 #7f050062 app:id/unitySurfaceView}
02-23 12:14:19.322 15790 15790 I SurfaceView@bca1579: surfaceChanged (1080,2240) 1 #5 android.view.SurfaceView{bca1579 VFE...... .F....ID 0,0-1080,2240 #7f050062 app:id/unitySurfaceView aid=1073741824}
02-23 12:14:21.543 15790 15843 F arscan.autoboys: java_vm_ext.cc:591] from boolean com.unity3d.player.UnityPlayer.nativeRender()
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #03 pc 008f0598 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #30 pc 002ad2b0 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #31 pc 002bab14 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #32 pc 002c6cc0 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #33 pc 002c6efc /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #34 pc 002c7724 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #35 pc 00197738 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #36 pc 00214044 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #37 pc 00214078 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #38 pc 002142bc /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #39 pc 0032d54c /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #40 pc 00342a40 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #43 pc 00310af8 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer.access$300)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer.nativeRender(Native method)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer.access$300(unavailable:0)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer$e$1.handleMessage(unavailable:95)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer$e.run(unavailable:20)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #28 pc 002ad2b0 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #29 pc 002bab14 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #30 pc 002c6cc0 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #31 pc 002c6efc /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #32 pc 002c7724 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #33 pc 00197738 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #34 pc 00214044 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #35 pc 00214078 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #36 pc 002142bc /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #37 pc 0032d54c /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #38 pc 00342a40 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #41 pc 00310af8 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer.access$300)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #43 pc 0031017e /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e$1.handleMessage+190)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] native: #48 pc 00310578 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e.run+40)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer.nativeRender(Native method)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer.access$300(unavailable:0)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer$e$1.handleMessage(unavailable:95)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at com.unity3d.player.UnityPlayer$e.run(unavailable:20)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at boolean com.unity3d.player.UnityPlayer.nativeRender() ((null):-2)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at boolean com.unity3d.player.UnityPlayer.access$300(com.unity3d.player.UnityPlayer) ((null):-1)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at boolean com.unity3d.player.UnityPlayer$e$1.handleMessage(android.os.Message) ((null):-1)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:691] at void com.unity3d.player.UnityPlayer$e.run() ((null):-1)
02-23 12:14:21.592 15790 15843 F arscan.autoboys: runtime.cc:699] from boolean com.unity3d.player.UnityPlayer.nativeRender()
02-23 12:14:21.648 15790 15843 F arscan.autoboys: thread.cc:2517] at boolean com.unity3d.player.UnityPlayer.nativeRender() ((null):-2)
02-23 12:14:21.648 15790 15843 F arscan.autoboys: thread.cc:2517] at boolean com.unity3d.player.UnityPlayer.access$300(com.unity3d.player.UnityPlayer) ((null):-1)
02-23 12:14:21.648 15790 15843 F arscan.autoboys: thread.cc:2517] at boolean com.unity3d.player.UnityPlayer$e$1.handleMessage(android.os.Message) ((null):-1)
02-23 12:14:21.648 15790 15843 F arscan.autoboys: thread.cc:2517] at void com.unity3d.player.UnityPlayer$e.run() ((null):-1)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:691] #07 pc 00314048 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:691] #08 pc 00342a2c /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (???) (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:691] #11 pc 00310af8 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer.access$300)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:691] #13 pc 0031017e /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e$1.handleMessage+190)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:691] #18 pc 00310578 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e.run+40)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:699] at boolean com.unity3d.player.UnityPlayer.nativeRender() ((null):-2)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:699] at boolean com.unity3d.player.UnityPlayer.access$300(com.unity3d.player.UnityPlayer) ((null):-1)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:699] at boolean com.unity3d.player.UnityPlayer$e$1.handleMessage(android.os.Message) ((null):-1)
02-23 12:14:21.664 15790 15843 F arscan.autoboys: runtime.cc:699] at void com.unity3d.player.UnityPlayer$e.run() ((null):-1)
02-23 12:14:21.871 15913 15913 F DEBUG : from boolean com.unity3d.player.UnityPlayer.nativeRender()'
02-23 12:14:21.871 15913 15913 F DEBUG : #07 pc 0000000000314048 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.871 15913 15913 F DEBUG : #08 pc 0000000000342a2c /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/lib/arm64/libunity.so (BuildId: 92ea2bc37f539e439552c422700b8f8160f843ee)
02-23 12:14:21.871 15913 15913 F DEBUG : #11 pc 0000000000310af8 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer.access$300+0)
02-23 12:14:21.871 15913 15913 F DEBUG : #13 pc 000000000031017e /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e$1.handleMessage+190)
02-23 12:14:21.871 15913 15913 F DEBUG : #18 pc 0000000000310578 /data/app/~~kL3NAnBKeqfS4TThhQYvfA==/com.carscan.autoboys-wba8TqacEAgee0B2pUq_cg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e.run+40)

0 Likes
AntS
Moderator
Moderator

‎23-02-2024 01:11 PM

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Hi @CArscan_1 ,  We have a guide for crashing apps here: https://www.samsung.com/uk/support/mobile-devices/how-to-fix-apps-that-keep-crashing-or-freezing/ 

 

But if none of those steps have worked, the best thing to do is submit an error report with log files via the Members app.

 

As soon as you can after the issue occurs (within 15 minutes is best):

 

Samsung Members > Support > Send feedback > Error Reports > [select error type] > choose frequency of issue, and write an accurate and good description (and attach any screenshots/pictures/videos showing the issue if you want/are able to) > tick ‘Send system log data’ > Send (the > icon on the top right).

 

(Or, for a shortcut: Long-press the Samsung Members icon on the Apps screen, and select 'Error reports' from the dropdown menu, and follow the steps from there.)

 

That will send that report and log files for the Samsung developers to analyse.

 

Further guidance on how to send error reports here if you need it: https://eu.community.samsung.com/t5/mobile-apps-services/samsung-members-app-how-to-send-an-error-re... 


Click here to see 'How to set up Emergency SOS on your Galaxy Smartphone'
keith30
Legend

‎23-02-2024 03:18 PM

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What app are you referring too.
0 Likes
Reylob
Samsung Members Star ★

‎23-02-2024 05:19 PM

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In response to keith30

I think they are referring to autoboys from carscan.


Technology enthusiast, but not related to any technological company.
0 Likes
Reylob
Samsung Members Star ★

‎23-02-2024 05:34 PM

Options
In response to CArscan_1

Are you a developer of the app or a user of the app?

If you are developer, then you might like to target a developer forum. It looks like some library incompatibility.

If you are a user, then you might like to contact the developers of the app. If I search on Google Play for the app, it does not come as a compatible app with my device. The developer should make it compatible.

according to this page

https://play.google.com/store/apps/details?id=com.carscan.autoboys&hl=en_GB

Their email is info@carscan.co.za


Technology enthusiast, but not related to any technological company.
0 Likes
CArscan_1
Student

‎26-02-2024 06:11 AM

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In response to Reylob

Yes.. its autoboys app from carscan

0 Likes
CArscan_1
Student

‎26-02-2024 06:14 AM

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In response to Reylob

I am from carscan tech team. Were there any changes which were done in the latest version on One UI 6.1? Because we have not done any changes in our app and our app works completely fine on older version. 

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Reylob
Samsung Members Star ★

‎26-02-2024 09:57 AM

Options
In response to CArscan_1

Hi @CArscan_1 

It might well be some changes on UI 6.1. It looks like some library incompatibility. You might be using an object that is lacking a method or property. e.g. you might be trying to modify a parameter on Window view that has been removed.

This question is more appropriate for a developers' forum. This is the community forum which most members are users with limited knowledge of coding or development.

You are better served by reporting the issue through the Members app. It might reach the technical team.

For this, open the autoboys app, within 15 minutes or less after it crashes, open the Members app, tap the support tab, scroll down to Send feedback and report an error. It should send a report to Samsung. They might be able to provide better help than this forum.

You could follow @AntS link for troubleshooting the app, but this more of a code debugging issue, which far exceeds the time and knowledge that most members on this forum will be able to dedicate to it.


Technology enthusiast, but not related to any technological company.