Incoming calls sporadically silent

[Red327]

Hi guys 

Since I had my new S24 ultra intermittently my incoming calls can't hear me and I can't hear them. The mic and speakers work fine because when I make calls there are no issues, ans sometimes incoming calls are ok. The calls are connected and timer has started but they can't hear me nor I them.

Anyone having the same issue? Or even have a fix? 

Thanks 

[BandOfBrothers]

Does this happen in one area or everywhere @Red327 

I'm thinking maybe a network signal issue 🤔 

Also Does this happen with a certain contact or all. 

As a troubleshooting step you can reset the network settings in General Management then Reset. 

[Red327]

Hi thank you for your response. It has happened both at home and whilst out, but as I say not evert call so it's sporadic. And different contacts too

[BandOfBrothers]

You're very welcome 😎 

Does sound like a network signal issue however it wouldn't harm to run the phone's diagnostic tool found in your Samsung Members App and to consider resetting the network connection as suggested before @Red327 

If you can also test your sim card in another phone and then see what happens. 

[louisdurham]

Yes having this exact same issue at the moment, I'm going to reset my network settings and restart the phone, it's very annoying answering and not hearing anything, a bit worrying in an emergency situation!

[waynesalford]

I'm having same issue. Gonna go to samsung shop and see if they can check
In the mean time I'm gonna do the reset too.

[OleQ]

Same problem here on a Note20 Ultra 5G...

[shuggy]

I have the same problem too

[VJSS]

Same issue is being observed with my new S24 India varient... How to fix this issue? Should I show it to Samsung people??

[lemcg]

Same issue here. Anyone find a fix?