Grainy Display for s24 ultra

[JohnTimothyBautista]

Hiya! I just want to ask what your experience is with replacement? I requested and was granted a replacement for grainy screen, Samsung UK. I am just worried that I will get the same or worse grainy screen.

[Star_girl]

If it's done by Samsung I would trust it. Corner shop, I wouldn't trust it. Samsung even fixed screens with software update.

[Piper123]

Are you getting a replacement screen or a replacement device?

As @Star_girl has said, if it is Samsung dealing with it through their 3rd party, you'll have warranty etc.

Personally I would ask for a replacement device.

[JohnTimothyBautista]

It will be a replacement device. Did you have this experience as well? How was your new device?

[JohnTimothyBautista]

It is Samsung Online. They said I would need to send my device first, then expect the replacement device within 7-10 days.

[BandOfBrothers]

@JohnTimothyBautista if your within your relevant 14 days cooling off period Samsung UK would send a brand new phone. 

[JohnTimothyBautista]

Yes... I am just hoping the next unit they will send me is not the same or worse with grainy display.

[GreaterGalaxyUK]

If you are within the 14 day cooling off period, then for sure you should get it replaced.

[JohnTimothyBautista]

Hopefully, the new unit will be better and no more grainy screen...

[BandOfBrothers]

I appreciate this and I understand some owners have been affected by this display issue.

Please let us know how you get on @JohnTimothyBautista