Fast Charging

[Julieibz]

My phone when plugged in on fast charge only charges for 3 seconds them drops to normal charging. Had the phone 34 days. I've been on chat, bought legit samsung new cable, still didn't work, bought legit charger still doesn't work. Spoken to three chat people and two shop online, have had 2 people remotelytey and fix it, cleared cache, checked it all and nothing. Now they want me to do a complete factory reset. I now feel very dossapoitend with this phone and have requested an exchange, they said no as I'm 4 day out, however I'm not since the chats started 4 days ago. Was on phone all evening with a helpful lady who was talking to those who decide if an exchange is possible and got cut off at 20.00 on the dot. Am very dissapointed with this phone as its new and I look after my things. Has anyone else got this problem and managed to resplendent it permanently?

[OmegaMutant]

You have 30 days from delivery to confirm you want a refund or exchange. I get that you had a fault within the 30 days but if you didn't confirm you wanted an exchange within the timescales then they won't exchange.

It'll be a case to book in a repair. Did they help you do a back up of your data? A factory reset is lost resort and it rules out software issues.

[Tourbillon De La Vie]

What brand charger? When plugged in, if you click on settings/battery what does it show? 

[Julieibz]

Hiya. They did everything but a factory reset, they were doing this via remote however it cut off when we hung up. Today is day 34, I was told no exchange, however I found and forwarded ref numbers from chats and experts on day 30. Today after spending ages it cut off at 20.00 on the dot when the lady had returned to explain this started on day 31 as this was a Monday. They have been as helpful as they can, sadly I got cut off when she was talking to the shop about an exchange.

[Julieibz]

Hi, thanks..Says super fast charger connected. It's a legit samsung 25w adapter and a 1.5 cable they at samsung have assured works.

[Julieibz]

Thank you

[Tourbillon De La Vie]

You have super fast charging then. It stopped displaying super fast charging some time ago 

[Julieibz]

Yes I do, and when I plug it in, the phone says 'fast charging' then after 3 seconds drops to 'charging'.

[Robin999]

That's normal behaviour. Samsung changed the wording a while back. So, now when you first plug in, the words 'super fast charging' appear and then quickly change to 'charging'. But don't worry because, as you've already acknowledged, the words 'super fast charger connected' appear under the battery settings. This indicates that the phone is still super fast charging. It's confusing, I know, but the advice you've been given here is sound. I'm actually shocked and surprised that the Samsung customer service guys didn't pick this up. If I were you, I'd forget getting back in touch with them and just enjoy the phone. It's working as it should.

[BandOfBrothers]

Did you manage to get this issue resolved yourself or via the advice given by one of the members @Julieibz