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Disappearing photos

(Topic created on: 15-08-2024 09:09 PM)
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NurseEm
Journeyman
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Anyone help me. I have the new s24 and overnight my pictures in my gallery have disappeared and heartbroken as pics of my best friend who passed away have vanished 
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31 REPLIES 31
LukeB2
Helping Hand
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Take a look at this link where one of our amazing moderators has given some steps to resolve this: https://eu.community.samsung.com/t5/galaxy-s22-series/gallery-photos-gone/td-p/9198080


Robin999
Samsung Members Star ★
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Hi, and welcome to the UK community

Check the recycle bin in the gallery. Check the recycle bin in Samsung Files. Check the recycle bin in Microsoft OneDrive, as you may have been syncing to that. Also, check Google Photos as it may still be syncing.
JAMES4578
Samsung Members Star ★★
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Hi @NurseEm  Hopefully you are able to locate the photos via the methods mentioned.  I would recommend  having a few Backs up whether that be by cloud services  or via local  storage.  I do sync with One Drive and there are also a  number of other options  available. https://www.digitalcameraworld.com/buying-guides/best-cloud-storage-for-photos 
https://www.techradar.com/best/best-ways-to-backup-photos 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


NurseEm
Journeyman
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I've checked most of your suggestions but will check onesrive thanku
Robin999
Samsung Members Star ★
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Hope you find them. OneDrive has a 30-day limit before the bin is wiped permanently, so don't delay. Don't suppose you used any other cloud services? Ie Google Drive, Dropbox etc
NurseEm
Journeyman
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No not very tech savvy
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Robin999
Samsung Members Star ★
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Hey, I'm no Bill Gates either, but I'm happy to help any way I can. Can you remember if you changed any settings or did any actions in the gallery prior to the photos disappearing
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NurseEm
Journeyman
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Few days prior I created albums in my gallery for certain pics. Nothing on one drive just checked 😪
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Robin999
Samsung Members Star ★
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Open Samsung file manager and tap on 'Images'. Are they there in the folders you created?1723752988964_1723752988957_0.jpg
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