Cash back

[luzuki]

Hello, 

Got the 24 ultra phone and was approved for the cash back 26th June, so now well outside of the 45 days agreed for the cash back. (55 days)

Emailed samsung, was told the promotions team will contact me (been a week), called them yesterday and about as useful as a wet tea towel basically said no idea when ill get paid.

What else can I do?

[code3]

Good shout though, posting here. Appreciate it

[luzuki]

No worries, like honestly wouldn't of minded a day or two late but now at 56 days it's ridiculous.

[code3]

Yeah it's bonkers regarding the timeline. They can say 60 days or 2 months but they approve in 2 days and then no commitment of time.

[luzuki]

They approved it the day I submitted it too, it's just irritating as I was hoping for extra spending money on my holiday last week but yeah 😅

[code3]

Hehe.. we all need holidays but we all need cash backs as well. Come on Samsung we need it !!

[BandOfBrothers]

@luzuki 

You could try speaking with the Samsung Promotions Team directly. 

Samsung Promotional Team
Call us at 0330 054 5562
https://20203.samsungpromotions.claims/gaming/en-GB/support/contact

[luzuki]

Most recent email.

Good Afternoon.

Thank you for your email.

Please accept our apologies for the delay in receiving your payment.

Due to the high volume of interest in this promotion we are currently experiencing delays in the processing of rewards.

We can confirm that your payment is processing. Whilst we cannot provide an exact time frame, we aim to send out payments shortly.

We are working hard to ensure that your cashback payment will be completed as soon as possible.

You will be notified via email when the payment has been successfully transferred.

We appreciate your patience and cooperation in this matter.

Should you have any further questions, please do not hesitate to get in touch.

Kind Regards,

[luzuki]

I'll just have to wait and see

[Gazza786]

Hello, Is anybody else having delays in recieving the 200 cashback its been 52 days now and i havent recieved it

[Fiona26]

https://eu.community.samsung.com/t5/galaxy-s24-series/cash-back/td-p/10525038?src=ShareByUserCM