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Camera issue

(Topic created on: 03-03-2024 08:02 PM)
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Jbizzle
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Hi can anyone tell me if they have this issue with the s24 ultra video capability. I've slowed it down to show the problem. 


Jbeaty
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9 REPLIES 9
BandOfBrothers
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We'll need to wait until a Team Member looks at your uploaded video to play @Jbizzle 

In the meantime can you explain as best as possible what's happening  🤔 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Jbizzle
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When recording and sometimes when not recording the phone image goes wavy/wobble all over the screen then stops.
Jbeaty
BandOfBrothers
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Does this happen all the time @Jbizzle ?

Do you change up any of the settings or just start recording  ?

Are you on the latest updates that have been released. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Jbizzle
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Yes I've got the latest update yesterday. It's not constant during filming just now and again. I think when video stability is off but not 100% sure.
Jbeaty
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BandOfBrothers
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Have you may I also enquire sent feedback to Samsung via your Samsung Members App @Jbizzle 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Jbizzle
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I've sent an error request when other camera issue plus this one.
Jbeaty
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BandOfBrothers
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@Jbizzle definitely recommended to do so. 

The more owners that send back feedback the better. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Jbizzle
Explorer
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Ok. Just annoying when the phone cost so much and so much hype. I want my s22 ultra back 😫
Jbeaty
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Jbizzle
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Y can I still see my video?
Jbeaty
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