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Bluetooth issue after latest software update

(Topic created on: 01-09-2024 02:06 AM)
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rharris62
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Escort live app stopped working after Samsung phone update. The app will not connect after the update. I  cleared the Bluetooth cache. Deleted the app and reinstalled it. Re-paired the  application. I have 2 Samsung Galaxy 24 phones and they both have the same problem. I tried it with an iPhone and the app works fine. 

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BandOfBrothers
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Hi @rharris62 and may I extend a Warm Welcome to the Samsung Community Forum. 

When uninstalling the app from the phone can you also make sure you delete the app from your MyLibrary in your Playstore account. This way when installing the app again it is a fresh copy of the app. 

Please do double check the apps preferences settings too. 

If i can be of any further help please don't hesitate to ask  😎 

It might be beneficial to check on the Playstore for any other comments made by other users of the app to see if they are experiencing similar issues. 

It might also be beneficial to contact the developers of the app too. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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