Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Biometrics not active - S24 Ultra One UI 8

(Topic created on: Monday)
55 Views
Marcelo_UK
Apprentice
Options
Many apps reporting biometrics not active making me having to unlock with code instead of fingerprint. This happens even hough fingerprint reading is on and working to unlock phone. 
0 Likes
2 REPLIES 2
Tourbillon De La Vie
Samsung Members Star ★★
Options
What apps. Is screen protector on
0 Likes
lminvti
Samsung Members Star ★
Options
Check if apps been up to date.

Also you can wipe cache partition on your phone :

https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/

You will need to plug your device to TV, PC, other phone through USB beforehand.

Delete and register your fingerprints again.

If you have screen protector revove it or check if there's damage, even if your dont have screen protector still check for scratches where fingerprint is.

Report it through the members app.
0 Likes