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Best fingerprint reader ever NNNOOOTTTTTT!!!!!!!!!

(Topic created on: 18-12-2024 04:55 AM)
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DeadMuppet
Student
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Have set 1 finger print (phone scans n saves it perfectly) - But phone cant recognize it 9 times out of 10

Added another finger - same issue

Added more fingers - scanning both left and right thumbs under 1 scan - same issue, fails more then 60% of time.

Delete all prints saved and try   try   try again - no luck

Screen protector? - NIL

Useless mother farking phone? - ABSOLUTELY

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5 REPLIES 5
BandOfBrothers
Samsung Members Star ★★
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Hello @DeadMuppet and may I extend a Warm Welcome to the Samsung Community Forum 👍 

I'm sorry to learn of the issues your currently experiencing with your Biometrics. 

You can go into your Biometrics Settings to test your fingerprints that have been set up. 

Personally on my phone I scan the same thumbprint x 3 times which helps it work all the time for me then.  

I have the screen sensitivity turned On too in the Display Settings. 

Some people who have dry skin may experience issues. Gently breathing on the finger can help in those circumstances. 

Samsung Help Link > My-samsung-smartphone-is-not-recognizing-fingerprints-how-do-i-fix-it. 

This is a generic troubleshooting step >

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

Obviously there are alternatives such as face unlock,  pin or pattern that can be used alternatively. 

If you perform a forum search you may find existing threads with some further help or guidence within.  

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

david4581
Student
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On my old Google pixel I just used to wipe my thumb on my nose to get the oil on it and it'd scan perfect
keith30
Legend
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Try your toes 😂 but seriously not worth using.
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-Robot-
Samsung Members Star ★
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Never had issues with my fingerprint reader on my S24ultra

Do you a labour intense job, where you use hands alot? Maybe you fingerprint has worn away
Dobby13
Explorer
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I don't have a problem. I have both thumbs registered... twice... but I've always been in the habit of registering them twice since the finger print readers first came out... move ya thumb slightly when pressing on it when registering too..
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