Battery trouble

[Anonymous User]

My phone has been overheating lately, even when charging, and the battery seems to be draining faster than usual. Today, it overheated immediately after I switched it on, and the battery drained even more quickly. It has settled down, though the battery level is still lower than expected. I've restarted my phone several times, but the problem persists. I haven't owned it for a year yet, and I don't know what to do.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Sorry to hear of your issues.

When a battery heats, it could be one of several issues but the first one would be to check your battery stats to see if there is a rogue app running fast and affecting battery performance.

Please go to settings, battery and click on the screen where it says "Today".

You'll get the following screen, this will show you battery usage. Underneath there is a list of apps and how much battery is being used. Please screen shot this and post it here

[lminvti]

Hi @Anonymous User and warm welcome to the community 👋

There could ne multiple factors, like syncing in background, multiple apps running and causing heating, go to battery and check what apps draining most power.

Other thing wipe cache partition:
Turn off your phone, plug to PC, tv etc via USB Then press and hold power and volume up button until samsung logo appears Then quickly release power button and keep holding volume up button until reboot menu appears then navigate with volume down button till wipe cache partition press power button to confirm restart your phone.

Try uninstall apps who consuming most of the battery.

If you still having issues you should contact samsung customer service.

[Anonymous User]

I've checked to which of my apps have been used and none of them are rogue. Here's my screenshot.

[Anonymous User]

I will that try that tomorrow morning to see if it works. Thank you for your help.

[lminvti]

Not a problem at all, please do let us know if anything changes.

[Anonymous User]

I will 😊

[Tourbillon De La Vie]

Your 4.5hr screen on time seems decent to me. Get maybe a battery temperature app from Google play and see what battery temp is. Mine ranges from 33 to 39c depending on usage 

[BandOfBrothers]

Hello @Anonymous User 

Try a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

Also there is a diagnostic test tool found in your Samsung Members App. 

You can send Feedback via your Samsung Members App too for samsung to analyse. 

I would suggest to let a Samsung Service Centre or Samsung Experience Store have hands on to assess your phone if your home troubleshooting steps fail to resolve this. 

If i can be of any further help please don't hesitate to ask  😎 

[Anonymous User]

Thank you I will try this later if I have anymore problems with this 😊