ASHA not working after November update (Samsung Galaxy S24)

[Toni_W]

My hearing aid were working fine on my Samsung Galaxy S24 before the november update.

After applying the november update , the hearing ***** are not connecting anymore and it is not possible to pair them again.

My hearing aid (ReSound RU460-DRWC OMNIA 4 miniRIE) did work with streaming and phonecalls.

Not anymore , wich is very annoying because hearing aid compatibility was one of the main reasons to choose the S24 as my main phone. 

Anyone have a solution?

Regards, Toni

[AndrewL · Accepted solution]

@Toni_W: I'm sorry to hear that you have encountered this issue with your hearing aids following a recent update. To troubleshoot the situation, please try heading to Settings > Connections > Bluetooth > On > Tap the cog to the right of your hearing aids > Unpair. 

Now, head to Settings > Accessibility > Hearing enhancements > Hearing aid support > Bluetooth hearing aids (tap to connect) and follow the on screen prompts. 

Let me know how you get on. 

[Toni_W]

Thank you for your reply,

Did what you suggested, unfortunately the hearing aid devices are still not visible. I did set the hearing aid in pairing mode, but still no response.

Update; After a few reboots of the phone the bluetooth pairing dialog came up, and i could pair the devices.

Still not clear why pairing was not possible after the update and even after a reboot and few more reboots i did pair.

Bottom line, it works now.

[hamzaking12]

I have not received the november update for my galaxy s24 ultra. I have a 256gb unlocked varient , and it has plenty of space, I'm also connected to WiFi as well and I also live in the uk, so I'm not sure why I haven't received it yet. Is there any reason why?.

[Ms Eye]

Andrew I have a problem after the update in November,  I only receive streaming in the left hearing aid.  I tried the steps above and it did not work.,  It is frustrating to know I spent a great deal of money on the s24  so I could stream my hearing ***** . With my handicap of loss of hearing, I depend on it to work properly