2 apps not working properly.

[Members_w5iIlEd]

I hope someone can help me. I have tried ordering something on an app (it's previously worked fine) but it won't let me order, I get a message saying 'service unavailable'

On another app when I try and log in it says 'you can't be logged in for security reasons'

I have emailed both companies and they both said that there are no problems with the apps.

I'm not sure what to do or what settings I need to check.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

Have you tried clearing cache on each app then rebooting your device?

[RajeevPR]

If it's instagram, it happend to me all the times. Problems with apps will fix with future updates, but we can do clearing the cache and rebooting the device

[BandOfBrothers]

Hello @Members_w5iIlEd and may I extend a Warm Welcome to the Samsung Community Forum 👋 

Can I ask which two apps are you experiencing issues with ? 🤔 

Issues can arise sometimes due to the app needing updating ,or preferences options within the app looking at. 

If this was happening to me then I would carry out the following. 

1. Long hold on the app icon and tap on i and then tap on Storage and Clear Cache and Clear Data. 

2. Then forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.

If the above did not help then I would complete Stage 1 again and then delete the app from the phone, and also delete the app from my Playstore MyLibrary to then be able to download a fresh copy of the app. 

If i can be of any further help please don't hesitate to ask  😎 

[Members_w5iIlEd]

Hi, yes I have tried both of them.