Wifi calling icon

[Zaiky100]

My WiFi calling icon has gone from the status bar. I spoke to support who said do a reset all settings which I did. This removed me settings then I was told and it didn't even resolve the issue. Anyone else has this and if so can you help? 

[Fiona26]

Have you pulled down your quick panel to see if it's there to turn back on. Or once you've pulled down the quick panel twice. Click the 3 dots > edit buttons, see if WiFi calling can be added back. You could contact your network provider and ask.

[Zaiky100]

Sure have. Doesn't get the icon back

[AndrewL]

@Zaiky100: If you head to the Phone app > Tap the 3 dots in the top right > Settings, is Wi-Fi Calling still visible here? If not, please reach out to your network provider, to ensure that the feature is still active on your account. 

[BandOfBrothers]

@Zaiky100 

Please Double check in your network app that this is still activated and if so ask your network provider to send you the OTA settings to set this back up on your phone.

[Zaiky100]

Yes still there

[Zaiky100]

Thanks for the advice, will do

[lucabcardoso]

The Issue Could Be:

Your SIM Card Cellular Provider Carrier Stopped supporting WiFi Call.

Not Every Carrier's Doesent Support WiFi Call.

You Can Try one of those Methods:

1. Try To Toggle WiFi Call Off and On Again. You Will Find on (Settings App>Connections)

2. Try To Reset All Network Settings (This Wont Erease Anything from your phone Unless Saved Wifi Connection, Bluetooth Paired etc all of network things.) You can find this setting on (Settings>General>Reset)

3. Try To Remove your SIM Card from your equipment and Restart your phone. Once it restarted put the sim card back in

4. Restart your phone

5. Check your SIM Card If its working correctly On Samsung Members Diagnostic Section

If none of those Methods worked

Try To Call Samsung Support and try to troubleshoot

Or Try to contact your cellular provider Carrier to check if your sim card is activated or enabled for Wifi Calls Support

[DarkScouser2002]

The icon normally only comes up whilst calling someone depending on the preferances set

[Members_PRHW2tW]

Found the glitch!

Settings>Mobile networks>VoLTE calls SIM1/2/x>Enable/Disable