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WhatsApp on s23 keeps crashing??

(Topic created on: 13-05-2023 07:52 AM)
7548 Views
Nij90
Journeyman

‎13-05-2023 07:52 AM

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Anyone got any ideas... I've restarted. Cleared the cache, updated the phone, updated WhatsApp... Uninstalled and reinstalled cleared my data then set up again...


And still when I go into a chat to send a pic or video it crashes? 
16 REPLIES 16
-Robot-
Samsung Members Star ★

‎13-05-2023 10:51 AM - last edited ‎13-05-2023 10:52 AM

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Ar we taking about it hanging or actually crashing.? There is a difference but people use those words to describe the same thing

Have you clear phone partition cache or app cache?
BandOfBrothers
Samsung Members Star ★★

‎13-05-2023 11:02 AM

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Did the WhatsApp work OK previously  ?

If so can you think of anything you may have downloaded recently that could be the cause now ?

Did you upgrade from a previous Samsung phone to this model now and use a back up to move across your app.

If so what I would do is clear the cache again and then uninstall and then uninstall from your MyLibrary in your Playstore so when you download WhatsApp again your downloading a fresh copy @Nij90 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Nij90
Journeyman

‎13-05-2023 11:30 AM

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So it worked okay up until yesterday then every time I went into a chat and tried to send a image via attachment gallery etc it basically kept kicking me out back to the chat screen.. Then every so often a message would appear saying whatsapp isn't working properly...
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Nij90
Journeyman

‎13-05-2023 11:30 AM

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And yes I've tried uninstalling whatsapp a few times, and once completely yesterday as well
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Nij90
Journeyman

‎13-05-2023 11:32 AM

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And yep ive cleared the cache etc.. Uninstalled completely deleted data and restarted... Atrmpted to install an older apk but it won't let me, I set up whatsapp on my xz2 Sony and it didn't crash on there albeit that was an older whatsapp version
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BandOfBrothers
Samsung Members Star ★★

‎13-05-2023 12:04 PM

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In response to Nij90

OK @Nij90 

Have you contacted WhatsApp support just to ask them too.

I've a feeling this may just correct itself.


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Lulubags
First Poster

‎25-05-2023 10:29 AM

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In response to Nij90

Hi - I have the identical problem to you. And I have also done everything that you have done. I have also tried contacting Samsung and Whatsapp and there is no reply. I have uninstalled whatsapp so many times that it also even kicked me out of verification for 48 hours.  Again - reinstalled and still the same problem. HELP PLEASE

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Nij90
Journeyman

‎25-05-2023 10:41 AM

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Okay so I solved it, it was WhatsApp itself, this is a new phone I had auto updates turned on I always keep it off..

Something wrong with the new WhatsApp update I basically just downloaded an old apk and restored it to an older version and was all good *****
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Lulubags
First Poster

‎25-05-2023 10:44 AM

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Thank you for the reply. Do you have any idea which apk you downloaded or even a link by any chance? It is driving me mad

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