Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Weird camera and files app permission issue

(Topic created on: 31-07-2023 10:22 AM)
6348 Views
roastedwookie
Voyager
Options

Hi,

I've seen a problem with two apps now, not working despite permissions were granted.

Issue 1: Facebook app, when trying to reply to a post, I pick the Camera icon and then click the View All Media option. I am getting a permission prompt to go to Settings and enable Camera Roll, but the app already has photos access and camera access. There is no camera roll named permission in Android 13 for Facebook.

SmartSelect_20230731_121525_Facebook.jpg

Screenshot_20230731_121515_Facebook.jpg

Issue 2: Crypto.com app, when trying to send a file to the builtin customer support chat, I am getting permission error for files, but the app does not have such permission listed in its settings.

Screenshot for the facebook issue are attached.

Any idea what is going on? Are we having an OS issue, app issue or I am missing something?

0 Likes
11 REPLIES 11
Neo001
Legend
Options

Facebook requires the permission - Photos and Videos. May be good to remove it and add it back, to check if it makes any difference?

Also try the same with Crypto.com app.

0 Likes
roastedwookie
Voyager
Options

Tried now. Got the ask to enable Gallery access, accepted, then clicked on View All Media option and received the same permission popup to go to settings.

0 Likes
Members_zjc35PI
First Poster
Options

I'm having the exact same problem with my Facebook since updating to Android 13.

I've noticed as well with my Netflix app that it isn't playing over other apps when I close out if it like it used to do even thought it has all of the correct permissions. Very annoying problem, I'm thinking it might be an IOS issue 

Swizzy98
First Poster
Options
Same since android 13 no apps allow me to.change photos as Samsung has made it almost impossible it says to enable access everytime however samsung removed these from the access list and there's no way to add them anymore.
0 Likes
Kat AnPen
First Poster
Options
  • I am having the same issue since recent update and at this stage unable to resolve the issue
0 Likes
mykohsu
Apprentice
Options

Messenger has the same issue when trying to share from gallery to the app

Smarczak260
First Poster
Options

I have same issue with messenger on Android 14. When trying to share photo from gallery to messenger I get prompt to enable Camera roll permission and such permission doesn't exist.

I can share a photo from gallery when already using messenger though which is weird. 

babyboos
First Poster
Options
Newest samsung update has caused this issue to rear its ugly head again
0 Likes
RyderWxnted
First Poster
Options

Was this ever fixed. I noticed this was first posted on the 31st july of 2023 and has never received a post update ever since. My mom's phone started having this issue yesterday after her phone updated to UI 6.0

0 Likes