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WARNING: Samsung Gallery doesn't sync/backup WhatsApp media to OneDrive anymore !!!

(Topic created on: 10-05-2024 10:14 AM)
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Pancak3ZZ
Journeyman
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WhatsApp media is shown in the gallery but cannot be synced/backed up to OneDrive ANYMORE, with NO WARNING! A google search will show that many many people have been having this issue for a long time.

The pictures tab shows whatsapp media as well as a little tick in the OneDrive icon supposedly indicating everything is backed up, but whatsapp media ISN'T.

Only in the albums tab of Samsung Gallery can one see that WhatsApp Images/Videos/Documents have the little OneDrive icon crossed out, tapping on it will open the "albums to sync" settings page which does NOT list the whatsapp media folders.

I have found no way around this nor any setting to make Samsung Gallery list WhatsApp media folders as albums to sync.

Only realized this once I opened my onedrive photos on pc and saw half of my gallery missing, thank god I didn't "free up space" in a long time or I would've lost a lot of memories.

Please fix this!!!!!

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Pancak3ZZ
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Hi everyone thanks for your replies,

While there is apparently no way to back up whatsapp media to onedrive through samsung gallery, unlinking onedrive from samsung gallery according to these instructions (link below) will make the Camera upload feature in the onedrive app reappear, which does let you select whatsapp media folders for backup. Please note this is not a 2 way sync, so deleting stuff in your gallery will not delete it in onedrive once it's been uploaded, contrary to when gallery and onedrive are linked.

https://support.microsoft.com/en-us/office/samsung-gallery-and-onedrive-99c4e77b-8e63-4ddc-aede-19f8... 

 

Conclusion: Still a mystery why samsung gallery displays whatsapp media but doesn't let you sync it. The way it's displayed (pictures above) is still misleading and needs to be fixed. Imagine resetting whatsapp for whatever reason thinking "oh all the media was downloaded to samsung gallery so everything's backed up in onedrive, it's safe" but then half your pictures with friends and loved ones are gone.

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15 REPLIES 15
Glenntech
Samsung Members Star ★
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I believe this is a WhatsApp issue
Think they stopped support for backing up to Onedrive
I remember reading something about it primarily using Google Drive.
Can't find the article at the moment
Pancak3ZZ
Journeyman
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Unfortunately I think it's a Samsung issue, I've found online that a lot of other people with Samsungs are having this problem. It used to work on my previous phone, a Huawei: there was an option within the OneDrive app on Huawei called Camera upload that allowed the OneDrive app itself to directly back up your photos, but it is unavailable in the OneDrive app on Samsung, it forces you to link Samsung Gallery to OneDrive for backup, which for some reason doesn't let you select WhatsApp media folders for backup despite displaying them in the gallery.

See this thread: https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-sync-whatsapp-images-with-onedrive/2fe... 

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Pancak3ZZ
Journeyman
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Continuation: just did a couple searches with different brands as keyword, and the OneDrive Camera upload feature is usually standard on most Android brands/phones, somehow not Samsung though, as long as Samsung Gallery and OneDrive are linked.

For whatever reason it's different on Samsung and social media folders aren't synced (see link below, why though???), so for anyone with the same issue, apparently the only solution is unlinking them and using solely OneDrive.

https://support.microsoft.com/en-us/office/samsung-gallery-and-onedrive-99c4e77b-8e63-4ddc-aede-19f8... 

Makes no sense to me why Samsung Gallery would show all media folders in the gallery but wouldn't allow you to sync some of them, especially while not clearly and explicitly letting you know. (will add a reply with screenshots) The unavailability of a feature in order to avoid two apps backing up on the same service is understandable, but the exclusion of some folders that we can all agree should be standard (and are on other brands) without warning or justification is not ok.

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Pancak3ZZ
Journeyman
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PSFix_20240510_151544.jpegPSFix_20240510_151910.jpegScreenshot_20240510_154006_Samsung Cloud.jpg

  

Glenntech
Samsung Members Star ★
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I'm sure you could well be right
I can't find the news article now that I was referring to
Just know it's not doing the backup on my Pixel 7 Pro I have as well
Though I shall look in the settings to make sure later 🤔
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GoanGeek
Samsung Members Star ★
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Hi. I believe what you refering to is that WhatsApp backup will no longer backup separately but be a part of your Google drive space.
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JAMES4578
Samsung Members Star ★★
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I do not think there is way around this due to whatsapp policy of not supporting the One Drive back up. Notice reports suggesting to check the settings  in one's Drive's camera Backup but that option no longer exists. https://windowsreport.com/whatsapp-backup-files-onedrive/ 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Robin999
Maestro
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Yes, I can confirm whatsapp media in the gallery, doesn't sync with OneDrive anymore. You're mixing up backing up with syncing. Two totally different things.
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