04-04-2023 09:28 PM in
I've lost a bunch of messages and photos due to how #SmartSwitch transfers WhatsApp between phones
When I used SmartSwitch to migrate between S22+ and S23+, WhatApp seemed to not only migrate fine, but also was automatically registered on my new phone. But then the problems started
I contacted Samsung support and they were not helpful.
Eventually, I took the decision to restore from Google Drive Backup. But this means I've lost a week of data that I'll never get back.
What's most frustrating is that on SmartSwitch for Windows, Samsung warns that migration should be done with the Google Drive Backup, not SmartSwitch. So they knew SmartSwitch would not work, yet allowed SmartSwitch to migrate some WhatsApp data, make it look like it's worked, only to force a loss of data later. Whoever thought that was a good idea? I expect better from you Samsung.
04-04-2023 10:24 PM - last edited 04-04-2023 10:25 PM
05-04-2023 12:09 AM in
05-04-2023 11:46 AM - last edited 06-04-2023 04:37 PM
Without reading the entire post, I'll comment anyway.
I always make it a point to backup WhatsApp within WhatsApp before transferring information to a new phone.
I remember once having several days worth of messages simply vanish.
It's not intuitive, but to backup WhatsApp you click on the three dots, Settings, and then Chats / backup.