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Update not downloading

(Topic created on: 19-11-2024 09:32 PM)
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sophsmiler
Apprentice
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Hi iv had the lastest update for my phone s23 ultra but when I click on it to download it it doesn't do anything just says 0% downloaded and 00 time remaining. Has anyone else had this problem? Thank sophie

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16 REPLIES 16
fvisca
Journeyman
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I have S22 Ultra, there is a software update 42.0, it starts to download, but doesn't finish. I'm not factory resetting my phone for their bug in their software update. Typically it is something that will work itself out. Several months ago, I was not getting any network (4G or 5G) for like 2 days. I went to Verizon and all... per several people, they said it was definitely a hardware issue: antenna, motherboard pins, etc... I almost opened up my phone, installed a new antenna, mother board, because of everyone's recommendations. Turned out, after an update 36 hours later, it worked fine. Doing some of these drastic things just for their buggy software, it ain't right. I'll hold off. I hope our issue gets fixed soon. 

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Usyagi
First Poster
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I changed my phone time to my local time and the update resumes again 

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Members_cVxznds
First Poster
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Turn off WiFi and download via mobile data. Worked for me.

Swissmatt2025
First Poster
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This was the solution. I created an account just to say this. Download it via mobile data. Problem solved. 

 

 

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fvisca
Journeyman
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Mine just worked one day, so there was something that was a bug that was fixed. I'm just happy it worked. 

Additionally, I have read people saying:

  • it should be charged to 50%
  • hold side buttons for 15 seconds
  • get into safe mode
  • wipe partitions
  • blah, blah, blah...

Not for nothing, if there is a security update, no user should have to do any additional actions like these to just updated their phone (yes, I get that you need to have enough battery for phone to stay on to update). But c'mon, Samsung, you are better than this. Anyways, again, one day, mine just worked. So all is right in the digital world for this S22 Ultra user. 

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whatnametopick
First Poster
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did you get this resolved just got s23 ultra and having the same issue. Its got full charge plenty memory but does exactly the same as urs. @sophsmiler wrote:
Hi iv had the lastest update for my phone s23 ultra but when I click on it to download it it doesn't do anything just says 0% downloaded and 00 time remaining. Has anyone else had this problem? Thank sophie
 
image
 
 

 

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Pratham Gajjar
Apprentice
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Update 2025:

To Reiterate:

1) It works on mobile data. But why?
2) Turns out it's to do with my adguard blocking some of the required domains over wifi. Temporarily disabling the AdBlock fixed it on WiFi for me

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