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Original topic:

Unable to update with data

(Topic created on: 03-12-2023 07:11 AM)
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lewlew1981
First Poster
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Samsung s23. New 6 update avaliable but can't do it using data. I've unlimited data.Why? Keeps saying connect WiFi 
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6 REPLIES 6
Rikujin
Voyager
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 Settings/connections/data ussage/allowed networks for Apps.

Then make shure only that mobile data, or both are selected on Google play store pr Samsung Store.

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Rikujin
Voyager
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Also make sure if you're updating on Play store that you've selected on network preferences over any network, or ask me everytime

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keith30
Maestro
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Best to use WiFi it's quite a large update as well 3GB at least.
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BandOfBrothers
Samsung Members Star ★★
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@lewlew1981 I think this has something to do with your phone's current software to help stop heavy usage of a person's mobile data allowance or its your network when it comes to a software update. 

I had the same experience last year and then it unexpectedly changed to allow updates both on Wi-Fi and Mobile Data. 

It's never been clearly worked out why this occurs. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

lewlew1981
First Poster
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Thanks it's all sorted now. Used WiFi
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BandOfBrothers
Samsung Members Star ★★
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Fantastic @lewlew1981 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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