UI 7 update

[jacqueshasquestions]

Since the new UI update, I can't access the settings and I only have a simple back button. Every time I restart my phone it starts the 'Welcome' process for the new UI but then just goes to the home page. I think the instal is faulty but can't access the settings to check anything. What can I do?

[Eltas]

Does sound like you had a bad installation - was it interrupted?
You may have to try and do a manual install, through a PC. but not sure what the process is for that now. Don't know if you have physical Samsung stores where you live, but it's always worth a try visiting.
Most likely, unfortunately, you might have to do a factory reset.

Sorry I can't be more useful.

[MNas04]

The only option left is to do a factory reset as a last resort. Have you actually tried navigating through the welcome process?