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Battery issues

(Topic created on: yesterday)
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Joi92
First Poster
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I just found out that my phone's battery bulged out of the phone case. How and why?, I cannot explain? Like others have complained, this is arising from the recent software update done. What do I do? 
4 REPLIES 4
arianwen27
Maestro
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It won't be the software update that caused it. That'll be a battery defect. Contact samsung immediately. A bulging battery is a fire hazard
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Glenntech
Samsung Members Star ★★
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If your phone battery has swelled and pushing out the back panel.
You need to stop using it straight away and get it booked in for a repair.
Make sure you backup your data before the battery stops working
The software update is definitely not at fault
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ChrisP88
Moderator
Moderator
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@Joi92 Hello! 

If you are based in the UK or Ireland then please send a private message to Sam_UK by following the steps in the link below, and myself or one of the other mods will be able to get this escalated for you.  

https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 


 

samfan124325
Voyager
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Yep backup data if possible and do not use phone till it's repaired as slight possibility of it doing a note 7 🔥
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