Trying to restore factory settings on Samsung S23 ultra but asking for Pin and I haven't entered one....numerous attempts tried

[Jenny52]

An update on phone happened this morning and when I went to use it, it requested a pin code (which I have never set up for the new phone - purchased yesterday - I only set up the finger recognition)....I now cannot access phone at all as tried to restore factory settings....any advice please?

[Tourbillon De La Vie]

Purchased from who

[Bigtasty65]

You couldn't of set up fingerprint recognition without setting up a PIN at the same time. It's always a backup incase the finger scanner fails to recognise.

[DannyT]

Hey @Jenny52. @Bigtasty65 is correct, you would need to have entered a PIN when first setting up your phone. After installing the update, your phone will have restarted, and each time you restart your phone you need to reenter this PIN before using other unlock methods. 

If you've forgotten your PIN the best method use to unlock would be by using Find My Mobile. Check out this guide here: https://www.samsung.com/uk/support/mobile-devices/i-cant-unlock-my-device/

[davehorne]

The default pin for Samsung is 0000.  I assume that was tried?  

[davehorne]

There is a PUK code that your phone provider has (if you use their SIM card).  If you enter the wrong pin code incorrectly so many times, you'll be requested for a PUK code.  

I'd be curious to learn how this is resolved.

[Deano1962]

How did you resolve this because i have the same issue

[LoneStar469]

That's a false statement. You have to set a backup "password", not "pin"

[Bigtasty65]

Maybe true but that backup "password" can be pin. Mine is just a 4 numbered PIN.