Trouble with S Pen (s23 ultra)

[ethann99]

My S pen won't connect to my phone. I have a galaxy book 2 360 and my Pen will work there but doesn't work on my phone. Doesn't even show that it's connected or disconnected from my phone. I've tried many different things. My phone is also up to date.

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Is your SPen an original Samsung for the S23 Ultra or is it an SPen for another device you are trying to use with your S23 Ultra as well?

[ethann99]

It's the original s pen with my s23 ultra. The pen that comes with the laptop used to work too but that no longer works.

[lminvti]

Hi there, have you tried go to Settings | Advanced features | S Pen | Air actions | 3 dot menu (upper right corner) | Reset S Pen

For this to work, the S Pen needs to be inserted before you tap Reset S Pen, and can take a few minutes to complete. This is also what you would have to do if you replace your S Pen with a new one.
Also Exposure to magnetic or metal objects, as well as some third-party covers and screen protectors may cause issues with the S Pen. Make sure your screen covers or screen protectors are clean.

[ethann99]

I've done this many times over multiple updates I've done. I'm just stuck 😕

[lminvti]

Have you tried to turn on "keep s pen connected" feature? If so see if air actions is on as well, and check my updated comment it might be due to magnetic exposure or 3rd party accesorries.

[ethann99]

I've done that too and I don't have any accessories connected to the device either. Just the Samsung grip case.

[ethann99]

The first time I started having this issue was when I got my screen replaced(by samsung) it was an on and off issue but now it hasn't been working for 2 weeks and it's driving me mad.

[lminvti]

Grip case is magnetic i believe it might cause some disturbance to your s pen as some tablets have issues if they use magnetic cases or magnetic accesorries with theirs tablets if you use it for long periods it will cause issue with input. Since you had issue and replaced screen I advise you to reach out to samsung verified repairs and get that sorted it for you. Since it was replaced by samsung I believe they will help assist with your issue further.

[lminvti]

You can also try wipe cache partition if you haven't done so or reset Bluetooth settings. If nothing works you also can go to closest samsung store or any high street retailers who has s pen on display and see if s pen works it might be faulty s pen. I suggest to reach out to samsung again and they will assist you further.