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Touchscreen not working s23 ultra after update

(Topic created on: 04-04-2024 10:03 PM)
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Vicxxx
Apprentice
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After the recent update I can no longer use my touchscreen. I have done a factory reset and its still not working. 
I can only access my phone via my pen and just need to know how can I get this fixed 
13 REPLIES 13
Tourbillon De La Vie
Samsung Members Star ★
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Vicxxx
Apprentice
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Thank you. It hasn't worked.
My screen was broke a few months ago and I'm wondering if this is it after some Google search. I wasn't aware that it wasn't a Google screen being replaced onto it but feels like it might be the case from what I'm reading.
Going to have to see if I can get the screen replaced again now or hope samsung actually fix this error
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Reza seif
First Poster
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My s23 ultra after update screen not working 

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Vicxxx
Apprentice
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It's very frustrating using the pen all the time isn't it🤦‍♀️
Vicxxx
Apprentice
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I had an official screen on it but still did not work. Basically told to wait for samsung to fix it update issue🤷‍♀️
Members_85GjnQ9
Apprentice
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My screen is also not working anymore. (S23 Ultra) Original Screen, nothing replaced. Only the sPen is working. Please let us downgrade to 6.0.

I tried everything, restarts, safe Mode, reset, wipe Google Apps and so on :(.

Please fix it as fast as possible Samsung. 

specialist87
Student
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Same for me, S23U and 'upgraded' to 6.1 and have no responsiveness from the screen unless it's from the S-Pen.  I can't believe they'd fumble this update that badly.  I'm furious it's gone on this long as it's been two weeks for me here in the states dealing with this issue.

specialist87
Student
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Tried it, doesn't work for me.  

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clairek31
First Poster
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My husband had the same issue and samsung was telling him he needs to buy a new screen from Samsung. We took it to the phone shop we normally use he got inside the phone, disconnected the battery and reset the update and it's working again now. I don't think I will be buying anything else from Samsung after the customer service received during this debacle