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Strange lines on main camera.

(Topic created on: 28-10-2024 10:13 AM)
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Samoyeds
First Poster
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Hi. Maybe someone can help with that. I have some strange line (lines) on my main camera (middle one) is it software or hardware related?


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1 REPLY 1
AndrewL
Moderator
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@Samoyeds: To address any potential software issues, please head to Settings > Apps > Camera > Force stop > Storage > Clear cache > Press and hold the Side button > Restart. 

If the lines remain visible, then please open the Phone app > Keypad > Dial *#0*# > Select 'Megacam' > Take a few pictures as you would normally. Are the lines visible in any of the resulting images? 

If so then please head to samsung.com > Scroll to the bottom of the page > Contact us, and reach out via your preferred contact method, and an advisor will be on hand to assist you further.