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Is my first Camera broken ?

(Topic created on: 06-03-2024 12:24 PM)
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Members_Adastrae
Apprentice
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Hello everyone,, I have a S23 +

Since I went to a party and took a video there, I saw apparing 2 white dots and black lines everytime I look through the camera lens that is used for no zoom or between 0.9 and 3. 
As soon as I macro or zoom, the dots and lines disappears 
The lines and dots are persistents in the pictures that I take. 
Otherwise my phone has absolutely no issues. 

I already tried to reset the app, but I think the camera lens it self is damaged ... 

Thanks very much for  your response and sorry for my bad english (I'm french)Bug camera 1.jpgBug camera 2.jpg

4 REPLIES 4
Piper123
Samsung Members Star ★★
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For myself, if you're still in the returns period then I would refund it and order another.

If not, you'll need to contact Samsung to book a warranty repair
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
TRY2HELP
Helping Hand
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does your phone camera len have a protector over it, if you do remove it, that can give the len glare
Members_Adastrae
Apprentice
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Thank you for your answer. 

I think I'll do that. Seems to be something I can't do anything about. 

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Members_Adastrae
Apprentice
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I forgot to say that I cleaned my lens and didn't have any protection on it haha 
Sorry ! 

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