S23 Ultra camera fails after update to One UI 6.1

[stierlits]

I have been with Samsung since S7 and am so disappointed now! Bought S23 Ultra for its superior camera performance with 5 cameras - and it turned out that I can't even make a simplest shot as the camera always freezes a second or two after initiation. Sometimes just a black screen, sometimes "camera failed" message, sometimes vertical lines in video mode... 

I have tried everything: soft reboot, hard reset (with volume down and power button hold), factory reset. It all started happenning after the phone was FOTA updated to One Ui 6.1 and Camera  14.1.01.17 version. Sadly, some ridiculous safety protection doesn't allow me to rollback firmware to 6.0, even with Odin. Samsung apparently dropped the ball completely, no response from support team, nothing...

[Tourbillon De La Vie]

Contact Samsung support via Members app for further assistance 

[BandOfBrothers]

Hi @stierlits and may I extend a Warm Welcome to the Samsung Community Forum 👋 

I'm sorry to hear your experiencing these issues with your phone 😔 

As you have pretty much exhausted all the self help troubleshooting steps i would suggest to set up a Repair 

https://www.samsung.com/uk/support/repair/ 

If i can be of any further help please don't hesitate to ask  😎 

[ImGoss]

Thanks Boss, I have the same problem, that's crazy. They have to fix that 

[anona]

I have this problem too.

[stierlits · Accepted solution]

Updated: Brought my phone to service, who fixed it by replacing all camera assemblies, for free. Apparently, the update killed main camera hardware so that the camera app could not be properly initialised.

[AsikSyed]

I too same problem with samsung s23.

[Hoose]

I have this same issue after I updated my phone yesterday, what a joke !!

[Gilestafia]

Same here sir, S23 Ultra is not good even the front camera is blur.